The work of developing great things is the work of developing great people
What does it mean that the work of developing great things is the work of developing great people?
Two personal experiences that showed me the real meaning of this belief:
[bctt tweet=”I learned from Toyota that the best products are created by developing the best people.” username=JEscobarMarin”]
At Toyota, they refer to it as: “Monozukuri through Hitozukuri”. Likewise:
[bctt tweet=”I learned from Ritz-Carlton that the best #services are delivered by the best #people” username=”JEscobarMarin”]
At Ritz-Carlton all the associates work and collaborate everyday with a common belief: “We are Ladies and Gentlemen serving Ladies and Gentlemen.” Both companies, as all the other high-performing organizations, share a fundamental business principle:
To win in the market and delight their customers it is a priority the development of creative and collaborative associates who can flexibly respond to changes in the times and the environment and form the core of the future workplace
This guiding principle is nurtured through each new generation. High-Performing Organizations believe that the products and services of the future will be built by the people who join the company every year. Every leader is engaged in applying the experience gained through their careers to foster the insightful minds of the new hires. They lead by sparking the creativity that brings forth new ideas, and by supporting the long-term mission of their organizations.
Jonathan Escobar Marin
Jonathan Escobar Marin is Director, Global Head of Lean Management at HARTMANN Group in Germany, co-founder and Partner of the firm High-Performance Organization Global Alliance and co-founder and CEO of Inn—Be, a start-up dedicated to High-Performance Education.